We have resolved the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Interface-only users should be able to trigger automations from interfaces as expected. We apologize for the impact and thank you for your patience.
Posted Apr 30, 2025 - 17:28 UTC
Identified
We’ve identified the root cause of the issue causing interface-only users to see “Not connected to an automation” when clicking Interface buttons that trigger automations. Our engineering team is deploying a patch and expects full resolution by 10:00 AM Pacific Time. Interface buttons for users with base access remain unaffected.
We’ll confirm once the fix is fully implemented and monitored. Thank you for your patience while we work to restore the service.
Posted Apr 30, 2025 - 15:57 UTC
Investigating
We are investigating an issue where interface-only users encounter a “Not connected to an automation” message when clicking Interface buttons that trigger published automations. Buttons continue to work normally for users with base access. Our engineering team is working to identify the root cause and restore full functionality. We appreciate your patience and will post updates as soon as more information becomes available.